2024 ESG Report
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Colleague Code of Conduct
Our customers, suppliers and partners have high standards for our organization. Our colleagues must demonstrate integrity, professionalism and accountability at all times to meet these expectations.
Our Colleague Code of Conduct lays the foundation for how we work together in a respectful, transparent and fair way.
Corporate culture
We are at our best when our stores, pharmacies and clinics represent the people they serve, and when our colleagues and employees feel that they are part of a corporate culture where everyone can bring their full selves to work. This diversity fuels the success of our business, and in turn, makes our communities stronger. It is what drives innovation, helps us solve challenges, and allows us to deliver exceptional customer experiences every day.
We have common CORE values - Care, Ownership, Respect and Excellence - that come to life through our culture principles: being authentic, building trust and making connections. This common language extends across our stores, distribution centres and offices.
Colleague engagement
An annual engagement survey, Tell It as It Is, is distributed to our entire organization to collect feedback related to overall engagement, leadership effectiveness,culture, inclusion and belonging, customercentricity, compliance and ethics, wellbeing and more. We also ask participants to self-identify their gender, ethnicity, sexual orientation, and disability in the survey to compare aggregate results of the marginalized groups to the majority groups.
¹ Based on Qualtrics database of employee engagement retail average from 2020-2022.
Colleague relations
Loblaw has one of Canada’s most unionized workforces.
Across our corporate retail and supply chain network, approximately 80.5% of our colleagues are covered by more than 380 collective bargaining agreements negotiated with local unions, often affiliated with national and international labour unions.
Throughout each negotiation, we aim to achieve reasonable outcomes with competitive wages and quality healthcare and retirement benefits, while also ensuring that our businesses remain competitive.
Health and safety
We are committed to providing and maintaining safe shopping and working conditions for colleagues, employees and customers.
Health and safety is embedded in all we do each day. We mandate health and safety training for all colleagues, including orientation, new hire training and the Workplace Hazardous Materials Information System (WHMIS).
Our joint health and safety committees (JHSC) and health and safety representatives work with our colleagues and managers to ensure a safe workplace. They provide valuable feedback and recommendations to our management teams.
We set clear expectations, regularly monitor our health and safety program and engage with our colleagues to reduce injuries and accidents.
