The last impression

Every day, Tania Norris focuses on one simple goal – making people happy. As the last person that customers see before they leave the store, she knows that a friendly farewell can make all the difference.

For Tania, being a cashier at Shoppers Drug Mart is about more than just scanning items. It’s about creating real connections in the welcoming town of Perth, Ontario. “It’s really pretty here and people are very friendly,” she says with a smile. “Everybody waves at each other.”

This small-town warmth is something Tania brings to her work every day. She sees many of the same faces and she knows that a simple chat can mean the world. She wants every customer to feel appreciated and heard before they walk out the door.

Learn more(Open in a new tab) about how Tania makes every customer she interacts with feel special in their own way.

Please note: English and French captioning is available for this video by clicking on the 'settings' gear icon located within the video screen.